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[#1] Toyota Warranty    
I have an Alphard and needed repair for the rear parking camera, so called Toyota regarding the warranty period. According to what the Toyota representative said, she said some parts are 1 yr warranty, some are 2yr and some are 3yrs and the major comportment is 5 years warranty.
My broken part is at 2 year warranty.

Then I read the warranty booklet, it said 3yrs + 2 yrs(major parts only) = 5yrs. Didn't mentioned which part is 1 year or 2 years warranty covered.

So, I asked the Toyota representative where can I find a list saying which parts is belongs to what years of warranty. She said it only shows in their computer, the public do not know.

My question is, is that normal in HK car market? For my understanding, 3 years warranty should cover everything unless mishandling or normal tear/wear.



最後修改時間: 2016-09-19 16:47:41
smash
個人訊息 會員
61.xxx.xxx.200
2016-09-19 16:46
[#2] Toyota Warranty    
Honestly, this is quite a common practice to "add-on" accessories, especially Toyota, where a lot of "after-market" accessories are installed locally (not factory installed), like leather seats/stereo/rear parking cam/sensors and they are highly likely to have only 1 year warranty from the dealer.
我是一個人
個人訊息 會員
219.xxx.xxx.219
2016-09-19 17:46
[#3] Toyota Warranty    
Thank you 我是一個人, Got what you mean.

Toyota should have mentioned this in advance to avoid any confusion. Nor keep saying 3+2 warranty. In fact, it should be 1 + 2 + 3 warranty.
smash
個人訊息 會員
61.xxx.xxx.200
2016-09-19 18:36
[#4] Toyota Warranty    
香港啲汽車代理最叻搵笨七,有乜理由一架車唔同parts有唔同保養,重要個客人無清單
olddude
個人訊息 會員
42.xxx.xxx.128
2016-09-19 21:50
[#5] Toyota Warranty    
風田 5年保 好似是保 引擎及波箱

仲要 吾可以斷 佢地 check 車 先有
Ef9
個人訊息 會員
124.xxx.xxx.43
2016-09-19 22:02
[#6] Toyota Warranty    
"香港啲汽車代理最叻搵笨七,有乜理由一架車唔同parts有唔同保養,重要個客人無清單"

That is my second question, if I don't have the 清單. Then how can I tell which parts is 1 or 2 or 3 years? Toyota can changes their warranty period any time upon their interest. I call this "black box operation".
smash
個人訊息 會員
61.xxx.xxx.200
2016-09-19 22:23
[#7] Toyota Warranty    
Please read section D.

According to the warranty booklet, At least 3 years of warranty, no where mention some parts are 1-2 years warranty



最後修改時間: 2016-09-19 22:34:10
smash
個人訊息 會員
61.xxx.xxx.200
2016-09-19 22:30
[#8] Toyota Warranty    
Some restrictions but still, nowhere mentioned about the 1-2 years warranty.

smash
個人訊息 會員
61.xxx.xxx.200
2016-09-19 22:31
[#9] Toyota Warranty    
I don't know about Toyota but it is quite clear from Mazda HK, where I bought my wife's car this May.

我是一個人
個人訊息 會員
219.xxx.xxx.219
2016-09-19 22:46
[#10] Toyota Warranty    
If I read your booklet right, only those listed as major components are under 3 years factory + 2 years distributors warranty and additional equipment that installed before delivery should have 2 years. Nothing mentioned about 1 year though.
我是一個人
個人訊息 會員
219.xxx.xxx.219
2016-09-19 22:53
[#11] Toyota Warranty    
我也是 Toyota 車主很多年,我沒有仔細研究,但我諗影響行車(即是架車跪低)、和影響行車安全的會保五年,其他就短啲
mc225
個人訊息 會員
27.xxx.xxx.215
2016-09-20 12:22
[#12] Toyota Warranty    
倒車鏡頭唔會係主要組件,所以應該只係1/2年
的士阿叔
個人訊息 會員
118.xxx.xxx.28
2016-09-20 15:41
[#13] Toyota Warranty    
樓主部 alphard 車機 用 菲記... ????

公司部 风田車 用 菲記.車機 , 倒車鏡頭

有時 失靈 ..... 整了 2次都系甘
ef9
個人訊息 會員
221.xxx.xxx.167
2016-09-20 15:51
[#14] Toyota Warranty    
Let me recap, According to the warranty booklet, it said 3 yrs warranty plus 2 years additional for major parts.

And for the 0-2 yrs warranty, it is only for option parts. For the rear parking camera, I didn't order this as it comes with the car originally nor they told me this is consider option part. That's why I was thinking this should come with 3 yrs warranty. In fact, I asked Toyota for a list of what the option parts are in Alphard. They are unable to provide.

"樓主部 alphard 車機 用 菲記... ???? "
I don't know what brand is the rear camera.
smash
個人訊息 會員
61.xxx.xxx.200
2016-09-20 21:28
[#15] Toyota Warranty    
主要組件入面好清楚唔見有列出1倒車鏡,咁就唔好諗有多過兩年保養啦。
的士阿叔
個人訊息 會員
118.xxx.xxx.28
2016-09-21 20:04
[#16] Toyota Warranty    
主要組件 is 5 yrs warranty
smash
個人訊息 會員
61.xxx.xxx.200
2016-09-21 23:21
[#17] Toyota Warranty    
#4X2...
Somonica
個人訊息 會員
207.xxx.xxx.82
2016-09-22 05:48
[#18] Toyota Warranty    
如果係原廠鏡頭, 應該點都有3年保


如果係後加鏡頭, 可能真係得1年保
jcmbz
個人訊息 正式會員
203.xxx.xxx.139
2016-09-22 16:43
[#19] Toyota Warranty    
Agreed with #10, Clause G (4) applies. ONLY 2 Years warranty.
Videofan
個人訊息 會員
182.xxx.xxx.16
2016-09-22 17:26
[#20] Toyota Warranty    
後鏡頭 comes with the car originally, not add in option of my decision.
smash
個人訊息 會員
61.xxx.xxx.200
2016-09-22 21:10
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