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[#1] Volkswagon Mega Sales-疑將display 車富新車賣    
今年年頭VW mage sales時買了一部貨尾Eos,結果賴嘢。
一月買車,二月收車。結果車頂有雜声,返廠整在咗五次,共六十日,結果乙整已喎,雜声乙多。
回想買車當日,saleswemon說同色車只有兩部,其一是當時的display,她會安排一部新車給我,check咗新車chassis no就安排臨時合約。結果收車時車身No跟臨時合約不同,sales 推說同事報錯支料,當時不圍意,結果賴咗嘢。
各位brother,小心!

sam_ho
個人訊息 會員
219.xxx.xxx.95
2011-12-14 21:08
[#2] Volkswagon Mega Sales-疑將display 車富新車賣    
咁架車到手時行左幾多km?
mcc_2001
個人訊息 會員
42.xxx.xxx.27
2011-12-14 21:26
[#3] Volkswagon Mega Sales-疑將display 車富新車賣    
Mileage 唔多,should be within 100km,the problem is on the convertible roof.
sam_ho
個人訊息 會員
219.xxx.xxx.95
2011-12-14 21:50
[#4] Volkswagon Mega Sales-疑將display 車富新車賣    
如果少過100km 好難話人賣 display 車wow. 就算 Corolla 都聽過有人成日壞, 只可以講你唔好彩買到問題車, 不如積極d煩到VW整到好為止. 又或者寫去一週刋睇下幫唔幫到手! 我原本都想買golf gti 但係都怕VW 既品質及服務所以冇買到! 希望你部車冇事啦. Good luck.
ff4300
個人訊息 會員
218.xxx.xxx.164
2011-12-14 22:06
[#5] Volkswagon Mega Sales-疑將display 車富新車賣    
雜聲真係好惡攪。
周芬芬
個人訊息 會員
1.xxx.xxx.147
2011-12-14 22:10
[#6] Volkswagon Mega Sales-疑將display 車富新車賣    
Problem is on the convertible roof, it may be caused by nos of demonstration of open and closed.
sam_ho
個人訊息 會員
219.xxx.xxx.95
2011-12-15 06:51
[#7] Volkswagon Mega Sales-疑將display 車富新車賣    
我對呢個牌子已經無晒信心 !!!可能我又唔好彩買到問題車啦, 佢地 d QC 有問題, 仲有投訴完之後, 整好架車唔會打電話比你架, sms 叫你去取車, 講兩句都嚴多 !!!
sun_hk
個人訊息 會員
112.xxx.xxx.11
2011-12-15 11:35
[#8] Volkswagon Mega Sales-疑將display 車富新車賣    
你部車整得好都算好彩,我部車比佢地能在60日,佢地維修部個宋經理比我個書面回覆,就系繼續比部車佢玩,但比唔到任何方案,真係面皮夠厚先做到亞ger。
sam_ho
個人訊息 會員
219.xxx.xxx.95
2011-12-15 22:26
[#9] Volkswagon Mega Sales-疑將display 車富新車賣    
my father's golf has problem before, i complain directly to Head office (Germany) they respond in quick and they tell HK service center to fix the problem well. Try this..
plwonglp
個人訊息 會員
116.xxx.xxx.110
2011-12-16 09:26
[#10] Volkswagon Mega Sales-疑將display 車富新車賣    
Golf 呢隻皇牌車quality 會唔會穩陣多啲......
Gilbert!
個人訊息 正式會員
110.xxx.xxx.36
2011-12-16 09:30
[#11] Volkswagon Mega Sales-疑將display 車富新車賣    
No, Golf 係外國係腳車,完全同皇牌談不上關係。
我是一個人
個人訊息 會員
202.xxx.xxx.121
2011-12-16 09:41
[#12] Volkswagon Mega Sales-疑將display 車富新車賣    
我部咪 Golf 囉.... 記得取車o個日, handbrake 個皮套都未換 (仲係膠殼)... 跟住一年內返廠兩次, 係拖返去, 服未 ?
sun_hk
個人訊息 會員
112.xxx.xxx.11
2011-12-16 10:07
[#13] Volkswagon Mega Sales-疑將display 車富新車賣    
我個屋苑泊了两部新VW,一部Tiguan,一部Polo,两部我都見過要拖車拖去整。
civicfa1
個人訊息 會員
210.xxx.xxx.40
2011-12-16 10:43
[#14] Volkswagon Mega Sales-疑將display 車富新車賣    
Support 樓主.

最後修改時間: 2011-12-16 10:57:13
letsrock
個人訊息 會員
112.xxx.xxx.107
2011-12-16 10:56
[#15] Volkswagon Mega Sales-疑將display 車富新車賣    
两部我都見過要拖車拖去整 .....my god! it is acceptable if this is a toy only, a nightmare to drive to work everyday, once is enough to switch to other brand forever and facebook tell every one at the same time.
dominic36
個人訊息 會員
138.xxx.xxx.129
2011-12-16 12:22
[#16] Volkswagon Mega Sales-疑將display 車富新車賣    
plwonglp 兄,
I would like to know through which channel your complaint to Head office? I also file a complaint on Germeny's website, but no response.
sam_ho
個人訊息 會員
202.xxx.xxx.144
2011-12-16 12:32
[#17] Volkswagon Mega Sales-疑將display 車富新車賣    
Below is the infor


> Volkswagen AG
> 38436 Wolfsburg
> Tel +49 (0) 1805 865579*
> Fax +49 (0) 1805 329865*
> Mail to kundenbetreuung@volkswagen.de
> Homepage http://www.volkswagen.de
plwonglp
個人訊息 會員
116.xxx.xxx.110
2011-12-16 14:47
[#18] Volkswagon Mega Sales-疑將display 車富新車賣    
Dear plwonglp,

I have file the complaint to VW's Head Office through the homepage as you suggested, and the following is the reply:

"Dear Mr. Ho,

Thank you for your e-mail addressed to Dr. Ulrich Hackenberg. Due to the nature of your correspondence, we have received it with
the request to respond on his behalf. Please do not regard this as a discourtesy.

We sincerely regret to learn about the noise coming from the roof of your Eos and that you are dissatisfied with the service
received by your dealership. Given our high standards in terms of product and service quality and our interest in customer
satisfaction, it is always regrettable to learn of circumstances in which a customer has cause for complaint.

In this respect, even though this will not undo what happened, we like to mention that our efforts are always directed towards
providing vehicles that give satisfactory service and of course a service network which is reliable, efficient and courteous. It
is always a concern to learn when the service received did not meet a customer's expectation.

Nevertheless, we kindly request your understanding that it is always difficult, if not impossible, to judge your complaint from
a distance and on the basis of correspondence, without having the opportunity to check your vehicle directly.

For such cases, we have established a worldwide service network which is better able to give our valued customers the
appropriate on-the-spot support. Consequently, we have forwarded your correspondence to our importer

Volkswagen Hong Kong Limited
The Morrison Place
223-227 Wan Chai Road
Wan Chai, Hong Kong
Hong Kong
Phone: +85 23 698 9688
E-mail: cs@volkswagen.com.hk

responsible for all matters concerning sales and service of Volkswagen in your country, asking them to look into your issue and
get in touch with you directly in order to rectify the noise. Please expect further communication from them.

Yours sincerely,
i.V. Holger Andres i.V. Karin Gaedecke

Volkswagen AG
38436 Wolfsburg"

That's VW's service, hopeless
sam_ho
個人訊息 會員
219.xxx.xxx.95
2011-12-21 06:58
[#19] Volkswagon Mega Sales-疑將display 車富新車賣    
十分官僚的回覆,佢地會私下做野。皆因德國人對自己嘅產物品質非常着緊
yhlo
個人訊息 會員
112.xxx.xxx.200
2011-12-21 09:07
[#20] Volkswagon Mega Sales-疑將display 車富新車賣    
以前大昌做果時好似冇咁多獲氣.........
VW真係令我對R36怕怕.........
榮進無敵
個人訊息 會員
124.xxx.xxx.52
2011-12-21 10:52
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