影音軟件主旨 ﹝請按主旨作出回應﹞ 寄件者 傳送日期 由舊至新 由新至舊
[#1] Bad Service YxxAsia    
Bad Service YxxAsia, I say No to YxxAsia from now on!

Order CD 'Throne' on 27 April. The website said “usually ships within 1–2 days”. (After my complaint, they changed it to 7-14 days.)
When I checked out, everything ok.
A few days later, received an email saying shipment on 11 May !! Two Weeks Later!!
homantin
個人訊息 會員
182.xxx.xxx.67
2011-05-14 14:59
[#2] Bad Service YxxAsia    

I complained via their feedback page. Very unfriendly. Require you to input a lot of info. There is also a time-out feature stopping you write long complaint. Once time-out, you have to input everything again.
The customer service lady was friendly in replies. That's the only good point.
Stalling strategy : saying delivery by HK Post Office out of their control, saying Saturday, Sunday and public holidays no service....... referring their terms and conditions ....
Finally the postman delivered on 11 May by Local Courier Service.
homantin
個人訊息 會員
182.xxx.xxx.67
2011-05-14 15:01
[#3] Bad Service YxxAsia    
Checking HK Post Office (Local Courier Service.) website, it states “Service available on Saturdays and even Sundays.” “Money-back guarantee on deliveries within 2.5 hours.”

Say No to YxxAsia.com
homantin
個人訊息 會員
182.xxx.xxx.67
2011-05-14 15:01
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